Our clients have been left with nothing but satisfaction.
Customer care starts during the service offering stages – getting to know the client and clients needs.
The Customer Care team assists in the delivery and handover of each services utilising THELIMSHE CC process. They continue their involvement through to the eventual services close out to ensure THELIMSHE CC’s ultimate success in clearing defect issues, training staff on efficient delivery to avoid defect creation through “Experimentation”, and ensuring ultimate client satisfaction with the end service.
We aim to achieve excellence in customer care through a process which:
-provides a framework for processing feedback consistently,
-ensures all feedback is dealt with in a timely and appropriate manner,
-encourages feedback through numerous methods,
-provides impartial consideration of concerns and complaints,
-resolves complaints to the satisfaction of both the company and complainant wherever possible,
-learns from feedback and makes recommendations for future improvements.
Our dedicated customer care team is led by THELIMSHE CC Managing Director, to ensure full implementation of our Customer Care & Complaints Policy.